PLR WARRANTY, RETURNS & REFUND POLICY
Please choose your products carefully, as we do not refund processed and despatched orders unless they are compromised in some way or unless otherwise stated. Returns are only available for dispatched orders that contain supplied goods that are wholly or partly defective in appearance, incorrectly packaged or sent in error by fault of PLR Performance Engines.
Should the need arise to return a product or products please advise us by phone (07) 3881 1342 or email plrengines@outlook.com within 7 days of the date of receipt of your order. We will resupply your order promptly or any part thereof freight free in instances upon receipt of the returned goods which are in error by fault of PLR Performance Engines or obviously defective from manufacture.
Warranty returns which are in question of being faulty by the customer are subject to our initial inspection and will be forwarded on to our supplier for a warranty claim under their limited terms and conditions. If an immediate substitute part is required, the replacement item plus freight costs will be need to be purchased by the customer again until the warranty claim can be fully processed by our supplier.
In the event of a warranty claim credit or refund we will contact the customer directly either via phone or email for details of reimbursement preferably using secure online bank to bank transfer method.
To assist us with any returns please provide us with the following details: your full name and address, product details, invoice number, date of purchase, and the reason for return. Upon receipt of this information we will contact you with the preferred method of goods return if the item cannot be returned by post.
PLR Performance Engines reserves the right to cancel at any time before delivery and for whatever reason, an order that it has previously been accepted. PLR Performance Engines may do this for example, but without limitation:
- We are unable to supply goods that were ordered;
- An event beyond our control such as storm, fire; computer loss etc
- Goods ordered were subject to an error on the website e.g. a description, price or image, which was not discovered prior to the order being accepted.
By completing any purchase from us you are deemed to have agreed and accepted the terms and conditions for any refund, exchange or warranty claim listed above.